My wife and I have just returned from a tour of Vietnam. We are not seasoned travelers and our travel agent Minh Vu customized the tour for our needs. The hotels were great (3*) and sometimes (4*), the vehicles were new and drivers faultless. Our three tour guides ( Roy, Tho, and Tam) really made the tour for us. If there were no hiccups, their service would have been amazing. However, we were quarantined in a hotel for 3 days while the government test a previous guest for the Covid 19 virus. To say I was surprised at the level of support shown by Minh Vu and his staff was an understatement. They sent a voucher to the hotel so we could have laundry done, get extra food and drinks, they kept us informed as to what was going on. They reorganized our tour and flights as things evolved, while I watched other guests in the hotel struggle to do so.
When we allowed to leave we walked out and our tour guide Roy had been waiting all this time and had a car waiting for us to drive off.
We will be forever thankful to all at Indochina Voyages for your support during this time, I never expected this type of support. Thank you you’re all amazing.
Brian & Kim
Other Customers Are Saying
My wife and I engaged with Indochina Voyages to assist in planning a 21 day trip to Vietnam and Cambodia. This was the best company we have ever dealt with. Their understanding of what we were seeking, flexibility, service, and value were unmatched. They helped us plan an itinerary that had a good balance of…
My wife and I have just returned from a tour of Vietnam. We are not seasoned travelers and our travel agent Minh Vu customized the tour for our needs. The hotels were great (3*) and sometimes (4*), the vehicles were new and drivers faultless. Our three tour guides ( Roy, Tho, and Tam) really made…
This was a long trip starting in Hanoi and ending in Siem Reap. We traveled from Europe. Through the planning phase, our Indochina Voyages travel consultant Mr. Nam Ngo was always very prompt and helpful in finalizing the details of the trip. We had an SUV with a local guide and driver at all locations….
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