TERMS & CONDITIONS
The below “Terms & Conditions” specifically and clearly interprete all terms and conditions for an agreement of travel services between Indochina Voyages and the clients. It is important that clients understand these with full acceptance before making a booking with us. Once a reservation with deposit is made, our contractual relationship is hereby set forth.
The tour price is in US dollar and quoted per person, based on double occupancy or twin share basis, unless otherwise specified. All tour costs are based upon the services metioned in each tour’s detailed itinerary as per the “Services” section. Services are offered as a complete dedicated package and Indochina Voyages will not provide a breakdown of trip component costs (Any kind of unused parts or late show up…). All costs quoted are based on availability and subject to change without notice, as airlines and hotels can unexpectedly impose rate increases.
Deposits & Payments
A deposit of 30% of total invoice is required in order to confirm all our services. Balance of payment is due earlier than 30 days prior to your departure. Failure to pay by the due date may result in unexpected cancellation of the booking. Payment may be made by cash, telegraphic/electronic transfer or credit card (Visa, Master and American Express card). Except for the cash payment ( at some special cases), any levied charges for the telegraphic/electronic transfer or any applied surcharges for credit card banking (3%) should be covered by the clients. Following full payment, final voucher of services and related documents will be forwarded by e-mail to clients at a maximum of two weeks prior to your home departure.
Payment in full upon confirmation to our services is suggested to avoid the second banking transfer fee for the clients.
Refunds & Penalties
Deposits are non – refundable but will be valid for any other substitute booking of the same calendar year and must be notified to Indochina Voyages earlier than 45 days prior to client’s original schedule. Within 45 days of departure, deposits then are automatically non-replaceable and forfeited. Cancellations are subject to the following penalties of the full tour price:
- Between 45 – 30 days of scheduled tour departure: 25% penalty
- Between 30 – 15 days of scheduled tour departure: 50% penalty
- Between 15 – 7 days of scheduled tour departure: 75% penalty
- From 7 days or less of scheduled tour departure:100% penalty
Any late amendments to a confirmed booking may be added a fee imposed by Indochina Voyages where applicable and subject to specific circumstance.
In some other cases, we are flexible with the policy above to meet the best benefit for our clients, please advise any wish you have directly to your travel consultant
Nobody should travel abroad without insurance package that covers emergency medical evacuation, hospital costs and repatriation. Indochina Voyages recommends strongly to the client and considers it prerequisite to confirm any booking of your travel. You may also wish to purchase a policy to cover trip delay, cancellation or lost and stolen belongings. Please ask your travel agent or contact our sales experts for an appropriate recommendation or review the insurance policies prior to your final payment.
Our tours generally include the following services unless otherwise discussed.
- Customized itinerary planning and in-depth destination consultancies.
- Regional and country’s domestic flights.
- Personalized sightseeing as indicated in day-by-day itinerary.
- Meals as specified in your daily itinerary.
- Airport transfers.
- All accommodations.
- All entrance fees.
- Hotel tax and service charges.
- Ground transportation with private air-conditioned vehicles.
- Government fees and local handling charges.
- Special travel permits where required.
- Availability services (24/7) of Indochina Voyages and our regional associate offices before and during your trip.
International flight is subject to client’s own arrangement and flexible for personal flight mile-saving purpose.
The tour price does not include travel insurance, passport and visa fees, non per-payable airline and departure taxes, excess baggage charges, gratuities, laundry, phone calls and other communication costs, drinks, meals not listed in the itinerary, and all items of a personal nature.
Indochina Voyages and the clients understand the Booking facts described herein have been read and accepted by the clients. Indochina Voyages accepts no responsibility for any accidents, damage, loss, injury, sickness, death, cancellation, delay, deviation, substitutions or other unforeseen event unless caused expressly by the negligence per willful act of its self and its employees. Every endeavor has been made by Indochina Voyages to ensure that all the services are accurate at the time of final payment and Indochina Voyages shall not be under any obligations or to be liable to any person for any loss or damage suffered as a result of any inaccuracy or mis-description contained herein; or which may arise as a result of any changes in or withdrawal of any price, detail or services appearing herein due to circumstances beyond its control which due to actions or failures of third party carriers, sub-contractors, government bodies, military or terrorist actions.
All disputes, claims and litigation regarding the Services shall first be settled by way of negotiation and mutual understanding. In the event such negotiation and mutual understanding come to failure, the disputes, claim or litigation shall be finally settled by arbitration of the Vietnam International Arbitration Centre at the Chamber of Commerce and Industry of the Socialist Republic of Vietnam. Claims must be submitted in writing within 30 days after the end of the services.
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I did some research into Vietnamese travel companies and found that Indochina Voyages was very highly rated by travelers from the UK. I then saw a recommended tour on their website and emailed them to say I would like to modify and extend this tour, I…
Hi, I’m the owner of a boutique and adventure travel agency based in Madrid, Spain. I have been working with Indochina Voyages for 2 years, I have sent many travelers through all Vietnam, from the Northern mountainous regions of Sapa and Ha Giang to remote…